Use of modelling simulation to monitor the performance of a pediatric emergency department

Hospitals are complex systems in which different departments interact with each other. Systemic analytical models use systematic representations to facilitate the understanding of a complex process. The models are simulated with an imitation of the operations of a system and its internal processes, usually over time, and in appropriate detail. Simulation is used to study the performance of new systems as well as predict the effect of changes. Since Emergency Departments (ED) are unpredictable and frontline of healthcare service delivery, their detailed description and analysis are highly needed in order to design improvement actions. In this study, we will present the simulation of the ED a pediatric hospital which admits more than 100 k/year patients. The simulation tool is SIMIO®.