A working e-government experience: the CiTel project

The municipality of Pisa as been well aware of technological evolution looking for benefits to the citizens and image improvement. e-government is a challenge from technical, economical and social point of view, as new projects have to take into account existing experiences and investments, must show a good return of investment, and must implement services usable by a large variety of people. In the framework of a national call for e-government projects, the Comune di Pisa succeeded in implementing the CiTel project, whose modules are going to be reused in other national projects. Further developments are full compliance with Italian law about accessibility of public sites and availability of services through digital television