A model of a social chatbot

Traditional chatbots lack the capability to correctly manage conversations according to the social context. However a dialogue is a joint activity that must consider both individual and social processes. In this work we propose a model of a social chatbot able to choose the most suitable dialogue plans according to what in sociological literature is called a "social practice". The proposed model is discussed considering a case study of a work in progress aimed at the development of a serious game for communicative skills learning.