Knowledge management in the logistics service industry: a case study analysis in Sweden and Italy

This paper aims at exploring knowledge management (KM) practices implemented by third-party logistics service companies (3PLs) and the main barriers slowing down the adoption of such practices. This is done using a multiple case study approach involving a set of 3PLs operating in Italy and Sweden. The findings achieved indicate that in spite of some adoption, 3PLs are not sufficiently realizing the full potential of KM and associated benefits. This is reflected in the low level of availability to investment in more sophisticated KM systems and tools. The main barriers to KM adoption identified by this study concern information (e.g. the lack of communication system), organisational (e.g. the lack of organizational capital and teamwork supporting KM) and people (e.g. low level of staff education). From a research point of view, future research should focus on the validation of the link between the number and sophistication of KM tools used and the breadth of services supplied also emerging from this research. Further study should also focus on exploring how KM can support 3PLs in enhancing firm performance. From a practical point of view, the findings may help the management of 3PLs to improve their strategic approach to KM.