E-Government challenges and the CiTel experience

E-government is a technical, economical and social challenge. In the framework of a national call for e-government projects, the Comune di Pisa succeeded in implementing the CiTel project, aimed to the realization of a telematic service desk to citizens and firms on several channels, both virtual and real. CiTel modules are going to be reused in other national projects. Further developments are full compliance with Italian law about accessibility of public sites and availability of services through digital television.