Process modeling of devices management in Home Care

Home care (HC) consists of providing a high quality health services to patients in their homes through the use of caregivers and appropriate technologies. HC is a complex system that can be decomposed in simple sub-processes, activities and actors to be better designed, managed andimproved. This work presents an attempt to model the activities related to test and management of technologies in the HC care service provided by Local Heath Unit ASL NA1 (Naples, Italy) covering a population of one million inhabitants. The modeling was done using a set of methods / diagrams to describe the process from multiple point of views. Each one allows the identification of resources and constraints to perform the activities. The set of different diagrams has clarified many aspects of test and management of the devices in HC and it has facilitated the fulfillment of operative procedures that will regulate activities in provide HC service.