A real time monitoring system to measure the quality of the Italian Public Administration websites

In 2013, the Institute of Informatics and Telematics of the National Research Council (IIT-CNR) and the Department for Digitalization and Technological Innovation of the Presidency of Council of Ministers, carried out a pilot project, whose main aim was to create a monitoring system in order to verify and analyze the capacity of Italian Public Administrations to activate and manage information and services by means of the Internet. This paper describes the SmartPA (System for the Real Time Monitoring and Analysis of the Italian Public Administrations) application, developed by IIT-CNR, which analyses and monitors Italian PAs, evaluating in real time conformity and coherence of contents with Guidelines regarding PA websites, issued in the years 2010 and 2013. SmartPA, through the publication and presentation of results on a public portal, aims to establish an open and transparent communication between the citizen and Public Administration, thus bringing about a process of continuous quality improvement of PA websites.