An experience on applying process mining techniques to the tuscan port community system

[Context & Motivation] The Business Process Management is an important and widespread adopted proposal for modelling process specifications and developing an executable framework for the management of the process itself. In particular the monitoring facilities associated to the on-line process execution provide an important means to the control of process evolution and quality. In this context, this paper provides an experience on the application of business process modelling techniques and process mining techniques to the TPCS, Tuscan Port Community System. This is a web-services based platform with multilevel access control and data recovery facilities, developed for supporting and strengthening the Motorways of the Sea and Italian regulations. The paper describes a storytelling approach applied to derive the TPCS business process model and the conformance checking techniques used to validate it and improve the overall TPCS software quality.