Into the Wild: Pushing a Telepresence Robot Outside the Lab

Most robotic systems are usually used and evaluated in laboratory setting for a limited period of time. The limitation of lab evaluation is that it does not take into account the different challenges imposed by the fielding of robotic solutions into real contexts. Our current work evaluates a robotic telepresence platform to be used with elderly people. This paper describes our progressive effort toward a comprehensive, ecological and longitudinal evaluation of such robots outside the lab. It first discusses some results from a twofold short term evaluation performed in Italy. Specifically we report results from both a usability assessment in laboratory and a subsequent study obtained by interviewing 44 healthcare workers as possible secondary users (people connecting to the robot) and 10 older adults as possible primary users (people receiving visits through the robot). It then describes a complete evaluation plan designed for a long term assessment to be applied "outside the lab" dwelling on the initial application of such methodology to test sites in Italy.