Designing an agent to support interactive access to museum information

If we consider most applications accessible through the Web, we can notice a lack of support able to adapt to the different information needs that different users may have regarding a certain topic. Adaptive support, by which an application provides different information taking into account the users' interactions, can provide useful assistance. However, completely automatic adaptive support can still be confusing for users who may not understand the reasons for the dynamic change in behaviour of the application. Thus, users may benefit from the introduction of agents aiming at providing interactive support to access information of interest. In this paper, we present an approach that provides an agent (a virtual assistant) able to implement adaptive behaviour in such a way as to support a Web visit to museum information.