Stakeholders Engagement to Simplify Communication of Administrative Procedures in the Field of Immigration: Experimentation of Methods and Tools

In this paper we will present a collaborative method to support public officers in the process of simplification of informative contents on the administrative procedures relating to immigration. This objective was pursued by developing a specific methodology that, on the one hand, took into account theoretical tools for clear and effective administrative writing and to make the web contents usable and on the other provided data from focus groups and interviews conducted. The paper describes briefly also a collaborative web platform supporting civil servants in the application of the guidelines.