Helping users through ubiquitous personalised, interactive support in a sightseeing visit

This paper introduces an approach to providing intelligent support through different devices to organize and make a generic sightseeing visit involving indoor (a Museum) and outdoor areas (the city historical centre). The goal is to provide users with access to a range of information via wired and wireless client devices. The support is based on user modelling techniques that can update information at run-time about user preferences and knowledge expressed through any device used to make the visit. Such information provides the basis for tailoring the visit to the specific user, taking into account the accesses through different interaction devices