Data di Pubblicazione:
2019
Abstract:
The term "performance" originates from old
French parfornir, which means "to do, carry out,
complete, accomplish." A comparative performance
system (CPS) is a set of elements and
processes to assess the capability of individuals,
organizations, and other subjects to achieve strategic
goals using, as benchmark, the performance
of similar subjects and/or the previous performance
of the unit itself. A CPS supports
decision-making of management directed to
accomplish strategic targets and satisfy stakeholders
in competitive contexts.
Tipologia CRIS:
02.01 Contributo in volume (Capitolo o Saggio)
Keywords:
evaluation; performance; performance assessment; Evaluation systems; balanced scorecard; Performance prism; quality management; customer satisfaction; efficiency; organizational excellence
Elenco autori:
Coccia, Mario; Benati, Igor
Link alla scheda completa:
Titolo del libro:
Global Encyclopedia of Public Administration, Public Policy, and Governance