Engineering the design of usable hypermedia

This paper presents a systematic method for designing hypermedia that are easy to use for various types of users, along with its application to a specific case study. The design phase is supported by the use of task models. We have identified criteria that indicate how information in task models can be used to identify links, design presentations, and structure the data of the hypermedia considered. Different types of users imply different task models and thus different hypermedia designs. We then show how the design obtained was evaluated using both empirical testing and metrics for hypermedia navigation. We discuss the results obtained by these two evaluation methods and how they affected the original design.